Sunday, March 6, 2011

Lack of Inter-cultural Understanding. Babi = Doll?



Useem, J., & Useem, R. (1963). Human Organizations, 22(3).
"Culture has been defined in a number of ways, but most simply, as the learned and shared behavior of a community of interacting human beings" .

Singapore has been known for its multicultural and multilingual society. Since the start of our education life, we are exposed to events such as racial harmony day. The event is to commemorate the 1964 Race Riots, which took place on 21 July 1964. It is also a day for school to celebrate Singapore's success as a racially harmonious nation and society built on a rich diversity of culture and heritage. Students are encouraged to be dressed in their traditional costumes such as the Cheongsam and Baju Kurung. Traditional games are also played.

Despite commemorating racial harmony day, we all know that understanding between different cultures cannot be achieved within a day. Conflicts arise when there is a lack in understanding of other behaviors, language and ways of thinking. I would like to account a conflict that took place when I was in primary school.

I still remember when I was in lower primary, I overheard “Babi, Babi, Babi…..” from the Chinese boys to the Malay boys in our class. It was a word that would anger my Malay classmates. I did not understand why that would anger my Malay classmates. I thought maybe they did not like Barbie dolls and was offended when the Chinese boy teased them with Barbie doll as it was considered sissy for boys to play with dolls.

Being a rather insensitive, naughty, little girl, I was unaware of the seriousness of usage of this word. I then used “Chao Babi ~” on a Malay boy in my class out of mischief. He then became very angry and spat saliva towards my direction. In the end he threw his things in his pencil case at me which eventually resulted in physical fight and was brought to the attention of my form teacher. Both of us were punished and were made to stand outside the staff room. I felt utterly embarrassed, scared and a little guilty for scolding him. I even had to write 100 “Sorry, I won’t do it again” and had beatings and scoldings from my parents.

Now that we have grown up we realised that we were rather childish. Besides that, I realised that Babi actually means pig and not Barbie doll! Pig is a taboo to the Malays. Malays consider pigs to be unclean.  Between many cultures, the same set of gesture or behaviour can be interpreted differently. For instance, showing the thumb held upwards in some country means “everything’s ok” while it is understood in some Islamic countries as a rude sexual sign.

In summary, the basic qualities that can avoid any kind of cultural conflict are being sensitive and self-conscious.

Sunday, February 20, 2011

Interpersonal Conflict - Customer Service

Conflicts are inevitable. It can occurs when the values, perception or opinions of individuals are contradictory and agreement has not been met.


Customer service I must say is really not an easy job. However, it is worse when you have colleagues that are not understanding. 5 years ago, after ‘O’ levels, I held a holiday job as a waitress serving banquets at hotel xxx. Every event was a tiring one, however, it is a bonus if you get to work with colleague which you can get along with. I still remember vividly on Christmas eve, I was scheduled for work. Like everyone else, I was quite reluctant to work on a Christmas eve, nevertheless because the manager plead for help so I reluctantly went to work.

On that night I was made to serve 2 tables because of the lack of waiter and waitresses on that day. Service was slow because it was made worse that halal customers had to be serve separately which resulted in 4 trips to serve 1 course instead of 2 trips for  1 course. I had informed my manager that I might not be able to cope but they did not take any action about it. Thereafter, customers complained and my in-charge scolded me for the bad service. I knew I am on the verge of crying so I tried to smile, explaining my situation at the same time. However, my in-charged thought that I was not serious so he told me in my face in front of my other colleagues ‘Can you please stop joking around, I am very serious.’ Well, I was very serious too! In actual fact I had already told my manage about not being able to cope but no actions were done! Not being able to control my tears anymore, I cried and threw all my jobs aside and told my manager that I am going off, not going to go back to work as a waitress ever again. My manager was very understanding and allowed me to go off. I got to know from other colleagues that my in-charge was scolding me behind my back for being irresponsible. Of course, I never stepped back to that hotel as a waitress.

I do not feel that I am being irresponsible. Have you seen anyone serving with a crying face? If I can turn the clock back, I guess I would try even harder to control my tears. What would you do if you were me?

Sunday, February 13, 2011

Application Letter

JOB SEARCH



 Company 
 The Learning Lab

 Job Title 
 Specialist Teaching Associates

 Location 
 Mountbatten Square,United Square





Shape the future with us.

The Learning Lab runs premium learning programmes in English, Mathematics and Science at primary and secondary school levels. We are committed to creating our own distinctive brand of education that ensures both academic excellence and world-readiness.

We take pride in nurturing the next generation of leaders by cultivating each student’s unique talents and abilities. We aim to take each child on an exciting learning journey, and we are willing to go the extra mile.

We are looking for the very best.

Joining the private education sector translates to greater flexibility and an accelerated progress track.

As a Specialist Teaching Associate at The Learning Lab, you will be put through a rigorous and challenging training program to equip you to become an excellent educator . We seek charismatic candidates from diverse academic backgrounds with a passion for teaching, superb communication skills and proven academic excellence.

Make your journey with us today and
start shaping the future.

Responsibilities


The Role:
·  Accelerated teaching career track
·  All disciplines of study
·  For the passionate educator who absolutely loves nurturing young talent
·  The best for the best:
   
Starting
$3,700

   
Post 6-month Probation
$4,000


Requirements



Please email your resume to hr@thelearninglab.com.sg
For more information, please visit our website at
www.thelearninglab.com.sg
Please quote the reference no. NUS2008630STA in your application

The Learning Lab
NURTURING FUTURE LEADERS®

___________________________________________________________

Pop Kon
Blk 123 Clementi Ave 1
#12-34
Singapore 123456
+65 8123456

13 February 2011

HR Department            

Dear Sir/Madam,

APPLICATION FOR THE POST OF SPECIALIST TEACHING ASSOCIATE

I read with interest regarding your advertisement on your posting for Specialist Teaching Associate from the Nus ejob Centre website (reference no: NUS2008630STA).  As a firm believer that education is an investment in oneself, I would like to join the team in leading the students to achieve academic excellence and equip them with skills for their future.

I graduated from National University of Singapore (NUS) with a Bachelors of Science degree. Being a versatile individual, I have conducted private tuitions and taught students from primary to secondary to junior college level.  As an entry-level educator, I would like to utilize my lively attitude in teaching student with great enthusiasm. With my administrative and institutional abilities, I would also work to perform administrative tasks and responsibilities.

As an entry level, my aim would be to learn new and old strategies of teaching. I would like to explore and share my little knowledge between students and other teaching staff. Furthermore, I would also like to learn how to motivate, improve on leadership quality, improve creativity, and establish oneself as the most competent educator. Slowly and steadily, I hope to utilize my qualities of being patient, kind-hearted, value based, knowledgeable in order to learn how to be an educationist who makes a mark on the minds of the students.

I have attached my resume for your perusal. Thank you for considering my application. I would appreciate the opportunity to be interviewed and look forward to hearing from you in the near future. Please feel free to contact me at 8123 4567 or by email at popkon@hotmail.com

Yours faithfully,




Pop Kon

Attached: Resume

Sunday, January 23, 2011

Why is effective communication important?



Communication, whether you like it or not, is present in every setting be it in business, in our workplace, in our class, at home or in our social life. Practicing both your communicating and listening skills is essential in getting your idea across and receiving the speaker’s idea.



Despite knowing the importance of communication and listening, I must admit that I do not practice them effectively. Whenever I enter a new environment , I would often feel out of place because I have a problem  interacting with people whom I barely know. Sometimes I felt small and incompetent because of my command of language. I am afraid that I will be judged upon the way I communicate, thus at times I choose the keep my thoughts to myself. In a day-to-day conversation, I realize that I am always running out of topics to talk to my friends. Silence is golden while too much silence between friends will lead to awkwardness. Hence I always envy those who has lots to say even to a stranger. Why is that so? How did they do it? I figured that it is time that I step out of my comfort zone and learn some of these communication skills from this module as it will be even more important in future in my workplace.